Customers

T-Mobile Improves Customers Satisfaction by 69% with callbacks in contact centres

Through this closed-loop feedback initiative, agents were automatically alerted about dissatisfied customers, allowing them to follow-up right away, resulting in a 69% increase in customer satisfaction and a 3-5% reduction in customer churn.

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Accelerating Content Delivery to Create Happier Customers

A Tier One operator in the Asia Pacific region was experiencing network congestion and a significant rise in subscriber complaints about quality due to the substantial increase in video traffic and needed a solution that would help deliver video to subscribers with a better Quality of Experience (QoE).

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With the level of detail ResponseTek for Telco provides, and the speed and ease with which it’s presented, we’ve been able to hold our staff and partners accountable for the experience they provide our customers more than ever before.

Senior Manager

ResponseTek for Telco' report is definitely a must-have. It gives me so much information about the attitudes of my employees, an asset because I don’t have time to listen to all their calls. It’s good feedback for me!

Team Lead

...the operator selected PeerApp due to its system stability, clustering and shared storage scalability, and excellent performance.

Tier One Operator in Asia Pacific

VoltDelta had the right mix of contact management and signalling expertise required to properly support us, including CRM knowledge. Selecting a cloud-based platform allows us to focus on service delivery and client care rather than have to manage platforms and IT. Additionally, by choosing a modern platform which is able to be easily integrated with other third-party systems means that we are able to offer more complex services such as Telehealth further leveraging our Carenet platform.

Carl Atkey, Technical Director of Appello

T-Mobile Improves Customers Satisfaction by 69% with callbacks in contact centres

Accelerating Content Delivery to Create Happier Customers

T-Mobile 69% Customer Satisfaction Uplift

25% Increase in NPS in 100 Days

Helping Major Telecom Top the Retail Market

Accelerating Delivery to Create Happier Customers

Supporting Appello’s Carenet with OASIS