Know Your Customers
To build a relationship, you have to know your customers inside out: understanding them as customers, individuals and as members of attitudinal and behavioral tribes. We allow you to capture the voice of your customer on any device, in any language, at every touchpoint. As experts in highly personalised transactional surveys, we give customers the power to express opinions in quick and efficient formats, resulting in survey response rates that can reach up to 45%.
Get a Complete View
ResponseTek for Telco enables additional listening via advanced text analytics, sentiment analysis and social media, so you can build a complete view of the customer experience across your organisation.
Continuously Build Loyalty
Identify where brand loyalty is gained or lost with powerful analysis, transforming feedback into insights and putting customers at the centre of your business.
Spot Trends in Real Time
Access trends and macro reports at the line of business or decision level, or drill right down to the customer or employee level to review individual feedback. No matter what you want to discover, you’ll have real-time knowledge at your fingertips.