Meet ZephyrTel
Product journey
Customer journey
Migration to cloud
Rethinking OSS/BSS

Strategic Collaboration Agreement with AWS

ZephyrTel announces Strategic Collaboration Agreement with Amazon Web Services (AWS) and joins AWS Partner Network, ramps up cloud development. The strategic collaboration agreement will initially be focused on a joint go-to-market approach based on ZephyrTel’s industry leading Customer Experience Management platform, ResponseTek for Telco.

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In the news

Machine learning teaches telcos customer retention tricks

Rahul Subramaniam, head of ZephyrTel’s Innovation Hub in Dubai, tipped predictive analytics as a key tool to help solve two of the most pressing issues facing operators today: figuring out how to improve customer experience and lower the total cost of ownership (TCO).

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Cloud can revolutionise customer care

The strategic collaboration agreement with Amazon Web Services (AWS) comes as ZephyrTel aims to help telcos capitalise on the benefits of the cloud, which CEO Mike Shinya flagged as an underutilised resource. According to Shinya, the cloud offers operators tools to not only manage network resources but also massively improve customer care, slash churn and reduce total cost of ownership.

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Fast facts

330+ installations in over 330 leading global Telecom Operators

50+ installations in over 50
countries around the world

24/7 based in 5 continents with 24/7 multi-language support